Transforming
customers voices into
actionable insights
The AI that redefines
customer experience is here.
Feedback Companion is an AI enabled platform that helps businesses improve customer satisfaction, efficiency, and quality. It turns customer feedback into actionable insights and provides a clear dashboard to track and improve performance across key areas. Simple, effective, and focused on growth.
Automatically collects feedback from speech or text
Turn voice into actionable tasks and auto-route them
Extract KPIs for customer satisfaction improvement
Detect performance trends across teams
Monitor Trends in an unified reviews dashboard
Get a full view of your customers' thoughts to optimise processes.
A.I. to deliver an unparalleled user experience
Forget long forms, logins and forgotten paper archives, harness Artificial Intelligence to effortlessly receive and process millions of real-time voice feedback without straining your resources or budget.Make every voice count, every opinion matter, and convert feedback into actionable improvements for your organisation.
Feedback-driven
patient care excellence
in real time
Visualize real-time oversight of your healthcare organisation department's enhancements, discovering issues that may have slipped through the cracks but are vital to patient satisfaction. Obtain instant, beneficial advice for improving patient care and evaluating satisfaction among medical practitioners and staff.
Automated Topic Identification
FeedbackCompanion extracts key topics from voice feedback, pinpointing main concerns for a focused analysis
Feedback summarization
Amidst the often lengthy patient feedback, crucial information can be nestled, our engine processes voice transcriptions to provide a concise summary of pertinent or actionable insights from patient feedback
Department Routing
Tailored to your organization's structure, our smart engine routes feedback to the most suited department for resolution
OUR A.I. AND VOICE TECHNOLOGY PARTNERS
Monitor your CX across all departments.
Track and analyze customer experience seamlessly across your entire organization with the CX Overview Dashboard.It centralizes feedback and metrics, offering a clear lens into customer interactions and satisfaction, facilitating informed decision-making and proactive response to enhance your service delivery.
Discover and monitor trends
Stay in the loop with real-time trend tracking, empowering you to promptly respond to insights as they unfold, ensuring timely and impactful actions
Quick to deploy
easy to use
Log-in less, Anonymous and seamlessly accessible via any device with QR scanning, our feedback flow offers an effortless and speedy user experience. Gain comprehensive insights to assess both challenges and successes, empowering your organisation with valuable insights on the feedback provided.Your clients will be able to provide instant and anonymous feedback on the service by simply leaving a voice message.
This allows you to directly manage feedback, avoiding its publication on public platforms like Google or Trustpilot.
SCAN QRCODE
RECORD FEEDBACK
FEEDBACK IS READY!
AI TRANSCRIPT IN TEXT
Current FeedbackCompanion capabilities enable staff to contribute to reports on daily procedural execution, whilst our forward-thinking approach is crafting the future of intra-hospital collaboration, envisioning an ecosystem that's instantaneous and hands-free.- Synchronous Intradepartmental Updates and Notifications
- Summarized recaps of the shift activities
- Guided Training paths
- Product Reviews & Evaluative Ratings
- Synchronous Intradepartmental Updates and Notifications
- SSO integration
- Ethical Whistleblowing within Clinical Governance