Anonymous Feedback as a Channel for Unfiltered Insights
Feedback Companion provides employees with a secure and anonymous channel to voice their suggestions and concerns. This bypasses the limitations of hierarchical reporting, where valuable insights may be lost or overlooked. Employees feel empowered to contribute to organizational improvement, knowing their voices are heard without fear of repercussions. Daily Improvement Through Proactive Feedback
This not only improves service quality but also enhances employee engagement by making them active participants in organizational success.
Large Healthcare facilities: Patient Care and Workflow OptimizationIn a large hospital, employees across departments often face challenges related to patient care protocols, understaffing, or equipment availability. With an internal feedback system like Feedback Companion, staff can anonymously report these issues without relying on hierarchical communication. For example, a nurse could highlight delays caused by inefficient workflows or unavailability of critical tools. These insights, routed to the right teams, ensure better resource allocation and improved patient outcomes.
Public Administrations: Service Delivery Improvement
Public sector organizations often struggle to identify inefficiencies in their processes due to fragmented communication. Feedback Companion allows frontline employees, such as clerks or field agents, to report bottlenecks or suggest improvements to service delivery anonymously. For example, staff might point out redundancies in document processing systems, enabling leadership to streamline operations and enhance public satisfaction while reducing operational risks.
Public sector organizations often struggle to identify inefficiencies in their processes due to fragmented communication. Feedback Companion allows frontline employees, such as clerks or field agents, to report bottlenecks or suggest improvements to service delivery anonymously. For example, staff might point out redundancies in document processing systems, enabling leadership to streamline operations and enhance public satisfaction while reducing operational risks.
Retail Chains: Improving Customer Experience and Store Operations
Retail employees, who interact directly with customers, are often the first to spot recurring issues like poorly stocked shelves, ineffective promotions, or malfunctioning equipment. With Feedback Companion, employees can share these observations directly and anonymously, ensuring immediate action by the relevant departments. By resolving these issues quickly, stores can improve customer satisfaction, boost sales, and avoid reputational risks.
Retail employees, who interact directly with customers, are often the first to spot recurring issues like poorly stocked shelves, ineffective promotions, or malfunctioning equipment. With Feedback Companion, employees can share these observations directly and anonymously, ensuring immediate action by the relevant departments. By resolving these issues quickly, stores can improve customer satisfaction, boost sales, and avoid reputational risks.
OUR A.I. AND VOICE TECHNOLOGY PARTNERS
Collect feedbacks from customers, citizens, patients at any time and in any place.
It is possible to easily apply QR codes by printing signs for the various departments. This way, it is possible to start collecting feedback from tourists quickly and intuitively.
Hardware-less implementation
It is possible to easily apply QR codes to start collecting feedback from any place.Unified Feedback, Automated Actions
FeedbackCompanion revolutionizes how organizations process customer feedback with its advanced voice-first approach. Customers can provide input effortlessly via short audio messages in over 50 languages, skipping lengthy forms. The system delivers precise summaries, extracts insights, and categorizes key topics for actionable insights.With seamless integration into third-party systems like ticketing platforms and databases, it enables automated actions such as scheduling follow-ups, creating tasks, or triggering workflows.
Quick to deploy
easy to use
Log-in less, Anonymous and seamlessly accessible via any device with QR scanning, our feedback flow offers an effortless and speedy user experience. Gain comprehensive insights to assess both challenges and successes, empowering your organisation with valuable insights on the feedback provided.Your clients will be able to provide instant and anonymous feedback on the service by simply leaving a voice message.
This allows you to directly manage feedback, avoiding its publication on public platforms like Google or Trustpilot.
SCAN QRCODE
RECORD FEEDBACK
FEEDBACK IS READY!
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