Transforming
healthcare
one voice at a time
Receive instant, valuable advice for improving service quality and evaluating satisfaction among your clients and staff. Our solution ensures confidential feedback collection and efficiently distills key points, allowing you to implement effective changes swiftly and maintain high satisfaction levels.
01
Patient-Centered CarePut the patient at the heart of your practice with personalized, real-time audio feedback. Enhance communication, boost satisfaction.
02
Enhanced EfficiencyKnow exactly how, when, and where to make improvements by integrating patient feedback with your operational data .
03
Holistic ExperienceConnect every automated and human interaction along the care journey for a complete view of the patient experience.
Pioneering innovation in healthcare.
One app, countless benefits
for your healthcare organization.
Immediate Actions on urgent topics
Address urgent concerns or negative feedback promptly to mitigate potential reputational damage.
Process Optimization
Regularly monitor the impact of implemented changes to see if they have resulted in positive outcomes and make further adjustments as needed.
Immediate Actions on urgent topics
Recognize and appreciate employees who consistently receive positive feedback from patients.
Monitoring Trends
Tracking feedback data over time allows the hospital to spot long-term trends and make strategic decisions accordingly.
Patient Satisfaction
Analyzing feedback helps understand patient satisfaction levels, enabling the hospital to take measures to enhance patient experience.
Process Optimization
Identify process inefficiencies and work on process optimization projects to enhance overall hospital performance.
Daily feedback
as a strategy for healthcare provider excellence
Now you can directly hear from your patients what is or isn't working well in their care journey.Forget long forms, logins and forgotten paper archives, harness Artificial Intelligence to effortlessly receive and process millions of real-time voice feedback without straining your resources or budget. Make every voice count, every opinion matter, and convert feedback into actionable improvements for your healthcare organisation.
Feedback-driven
patient care excellence
in real time
Visualize real-time oversight of your healthcare organisation department's enhancements, discovering issues that may have slipped through the cracks but are vital to patient satisfaction. Obtain instant, beneficial advice for improving patient care and evaluating satisfaction among medical practitioners and staff.
Automated Topic Identification
FeedbackCompanion extracts key topics from voice feedback, pinpointing main concerns for a focused analysis
Feedback summarization
Amidst the often lengthy patient feedback, crucial information can be nestled, our engine processes voice transcriptions to provide a concise summary of pertinent or actionable insights from patient feedback
Department Routing
Tailored to your organization's structure, our smart engine routes feedback to the most suited department for resolution
OUR A.I. AND VOICE TECHNOLOGY PARTNERS
System and Channels Integrations
Now you can directly hear from your patients what is or isn't working well in their care journey.Thanks to the continuous collection and analysis of their experiences, FeedbackCompanion enables management to make informed decisions and targeted interventions, consistently elevating standards of excellence and proactively responding to the real needs of patients.
The system can accurately aggregate and categorise textual feedback collected from multiple channels, such as WhatsApp, and integrate with third-party systems like ticketing systems and databases to schedule automated actions.
Monitor your CX across all departments.
Track and analyze customer experience seamlessly across your entire organization with the CX Overview Dashboard.It centralizes feedback and metrics, offering a clear lens into customer interactions and satisfaction, facilitating informed decision-making and proactive response to enhance your service delivery.
Discover and monitor trends
Stay in the loop with real-time trend tracking, empowering you to promptly respond to insights as they unfold, ensuring timely and impactful actions
Quick to deploy
easy to use
Log-in less, Anonymous and seamlessly accessible via any device with QR scanning, our feedback flow offers an effortless and speedy user experience. Gain comprehensive insights to assess both challenges and successes, empowering your organisation with valuable insights on the feedback provided.Your clients will be able to provide instant and anonymous feedback on the service by simply leaving a voice message.
This allows you to directly manage feedback, avoiding its publication on public platforms like Google or Trustpilot.
SCAN QRCODE
RECORD FEEDBACK
FEEDBACK IS READY!
AI TRANSCRIPT IN TEXT