01
Know Your CustomersWhy rely on general statistics when you can finally ask your customers what they would like to improve in your offering? With FC, you can start to know your customers better by talking to them directly.
02
Increase loyaltyYour customers will appreciate the personalization and the opportunity to contribute to improving your service. Excellence in customer experience will reward you with more loyal customers.
03
Real-time monitoringYour administration and key personnel will now have a real-time overview of all sales points to better understand what is going well and what needs improvement.
Let your customer’s experience drive your next steps
Stop guessing what your customers want—let A.I. ask them directly.
Monitoring Trends
Tracking feedback data over time allows the hospital to spot long-term trends and make strategic decisions accordingly.
Immediate Actions on urgent topics
Address urgent concerns or negative feedback promptly to mitigate potential reputational damage.
Process Optimization
Identify process inefficiencies and work on process optimization projects to enhance overall organization performance.
Immediate Actions on urgent topics
Recognize and appreciate employees or departments who consistently receive positive feedback from customers.
Customer Satisfaction
Analyzing feedback helps understand customer satisfaction levels, enabling the organization to take measures to enhance the overall in-store experience.
Process Optimization
Identify process inefficiencies and work on process optimization projects to enhance overall hospital performance.
Feedback-driven
in-store customer experience
Customers often switch brands without explaining why—they don't have time to write emails, fill out forms, or tell staff who can't make changes. But if they could leave a quick audio message in their own words, providing feedback would be much easier.Our solution streamlines feedback collection, allowing customers to share their thoughts effortlessly through short audio messages. We ensure this feedback is confidential and quickly analyzed, so you can implement changes that boost customer satisfaction and loyalty.
Voice processing
algorithm
Unlike other FeedbackCompanion tools, FeedbackCompanion does not require customers to fill in long forms or write poems, customers can provide feedback immediately by recording short audio messages.
The system supports over 50 languages and processes the content automatically
Summarization
Automatically gather visitor feedback from multiple sources: on-site kiosks, mobile apps, and phone audio calls.Insights detection
the system extracts the most important information and generates summary bullet points of the different topics covered in the customer feedbackOriginal audio transcript
Automatically detect and translate feedback from tourists in different languages, ensuring every visitor’s voice is heard, regardless of their language.
OUR A.I. AND VOICE TECHNOLOGY PARTNERS
Powerful automated
actions
The system does not stop at a single summary but processes the content several times in order to obtain data that can provide important metrics and information to be immediately redirected to a supervisorSentiment Analysis
interprets patient emotions in feedback, identifying positive, negative, and neutral tones.Life-threatening info detection
Our LTIR detection feature identifies urgent concerns, such as reports of contaminated, altered, or expired food, dangerous products ensuring these serious matters receive immediate attention and swift action.Automated Topic dentification
FeedbackCompanion extracts key topics from voice feedback, pinpointing main concerns or improvement requests for focused analysis.
System and Channels Integrations
In advanced configurations, the system can proactively engage customers by sending natural voice messages to gather feedback or ask specific questions. It also efficiently aggregates and categorizes feedback from channels like WhatsApp, Email and integrates with third-party systems to automate actions.
Monitor your CX across all departments.
Track and analyze customer experience seamlessly across your entire organization with the CX Overview Dashboard.It centralizes feedback and metrics, offering a clear lens into customer interactions and satisfaction, facilitating informed decision-making and proactive response to enhance your service delivery.
Discover and monitor trends
Use predefined KPIs or customize your own goals and topics.The system begins tracking within minutes, keeping you informed with real-time trend monitoring. This empowers you to respond promptly to emerging insights, ensuring timely and effective actions.
Quick to deploy
easy to use
Log-in less, Anonymous and seamlessly accessible via any device with QR scanning, our feedback flow offers an effortless and speedy user experience. Gain comprehensive insights to assess both challenges and successes, empowering your organisation with valuable insights on the feedback provided.Your clients will be able to provide instant and anonymous feedback on the service by simply leaving a voice message.
This allows you to directly manage feedback, avoiding its publication on public platforms like Google or Trustpilot.
SCAN QRCODE
RECORD FEEDBACK
FEEDBACK IS READY!
AI TRANSCRIPT IN TEXT
