Adapting Automotive experiences

one voice at a time

Discover instant, actionable insights that help you refine every aspect of vehicle ownership, from the tactile feel of the steering wheel to the intuitive layout of your in-car infotainment system. Traditional metrics like Net Promoter Score (NPS) fall short in revealing the true texture of your customers’ experiences, what they love, what confuses them, and what truly enhances their day-to-day drive. Our solution amplifies the genuine voices of your customers, capturing their nuanced feedback in real time, so you can continuously tailor your vehicles and services to their evolving preferences.

Uncover the secrets   to true customer delight

Feedback Companion goes beyond standard surveys to highlight what truly drives automotive satisfaction. Is it the ease of connecting a smartphone, the responsiveness of regenerative braking settings, or the intuitive voice recognition on the infotainment screen? Our platform reveals these hidden gems, helping you understand which facets of your offering—and which subtle details—need careful refinement.

By capturing honest, free-form feedback on pricing, ergonomics, and those subtle interface quirks that make or break the driving experience, you’re equipped to take swift action. Enhance feature sets, streamline maintenance workflows, and ensure customers enjoy every moment, whether they’re commuting, road-tripping, or simply admiring the way the cabin lighting sets the mood.

Instant Feedback Collection

Automatically gather comments from multiple sources from in-car touchscreens to mobile apps and service call recordings capturing the real voice of your users and details other metrics miss.

Real-Time Alerts

Our system intelligently extracts the most crucial snippets, summarizing the wide range of customer sentiments into crystal-clear bullet points that guide immediate, targeted improvements.

Multilingual Support

Effortlessly translate feedback from drivers around the world, ensuring every voice is heard and each region’s unique preferences inform your strategic decisions.

01

Capture authentic user journeysInstead of limiting customers to numeric ratings, gather open-ended, multilingual feedback that explores everything from seat comfort and driver-assist features to voice command responsiveness and the clarity of on-screen graphics.

02

Detect the pain points of your customersIdentify pain points for customers with specific accessibility needs—such as haptic alerts, simplified controls, or more legible dashboard interfaces—ensuring every driver feels truly at home behind the wheel.

03

Adapt your product line with dynamic adjustmentsAdapt your lineup, resource allocation, and updates to onboard software in real time. With continuous feedback, you can direct investments toward the features that genuinely enhance driving pleasure, cabin ambiance, and user satisfaction.

Your fast track to enhancing the entire
driving experience.

ACTION INTEGRATION WITH 300+ APPLICATIONS

Shaping Future   Automotive Experiences

Feedback Companion’s Dynamic Offering capabilities empower manufacturers, dealerships, and service networks to adjust resources, staffing, and budgets as the data flows in. By tuning into the heartfelt opinions customers share—rather than forcing them into boxed-in surveys—you can craft better experiences, introducing vehicle updates that truly resonate, refining after-sales service protocols, or enhancing showroom layouts.

Informed Decision-Making

Data-driven insights justify investments in next-gen infotainment systems, improved safety features, or enriched after-sales benefits. Every choice gains credibility by linking customer input directly to innovative solutions.

Anticipating Emerging Needs

With continuous analysis, you can forecast what tomorrow’s drivers will crave—be it more advanced voice assistants, enhanced AR heads-up displays, or effortlessly integrated EV charging solutions. Proactively shaping these future experiences secures your competitive edge.

Adaptive Resource Allocation

From dedicating more staff to EV test drives after a surge in interest, to bolstering software support teams when drivers highlight infotainment glitches, you can redeploy resources where they’re needed most—keeping pace with evolving customer expectations.

Monitor multiple product lines at a glance

With Feedback Companion, track performance and sentiment across different dealerships, service centers, or product lines from a single dashboard. Dive into aggregated data or drill down into specifics to compare performance metrics, identify emerging trends, and adapt strategies to optimize the overall brand experience.

Discover and track trends across product lines or sales channels

Use predefined or custom KPIs to measure progress, identify successful initiatives, and spot areas needing attention.

Tracking starts immediately, keeping you informed and ready to act at a moment’s notice.

Discover and track trends

Quick to deploy
easy to use

Accessible via QR codes, phone lines, or online portals, Feedback Companion requires no app installations and no technical hurdles. Users can share their experiences in seconds, offering a steady flow of insights that help shape a cleaner, safer, and more vibrant urban environment—one that’s truly responsive to the people who call it home.

SCAN QRCODE

RECORD FEEDBACK

FEEDBACK IS READY!

AI TRANSCRIPT IN TEXT