Complaints Management

By addressing feedback before it escalates into formal complaints, you can actively listen to your customers to understand what works and what requires improvement.

Voice, text

automated routing

Feedback Companion platform enables the natural and continuous collection of suggestions and opinions about your service. By addressing feedback before it escalates into formal complaints, you can actively listen to your customers to understand what works and what requires improvement.

Among its key benefits, the system features automated processes that streamline operations by cleaning up messages, categorizing them, and assigning support tickets to the appropriate departments. Feedback can be collected effortlessly through dedicated applications, QR code scanning, or phone calls, ensuring a seamless and efficient complaint management process.

Up to 90% sentiment trend accuracyGain precise insights into customer emotions and trends with state-of-the-art sentiment analysis, ensuring highly reliable results to guide your decisions.

5 seconds follow-up questions generationEngage in real-time by generating context-aware follow-up questions in just 5 seconds, streamlining conversations and improving response quality.

Processing of 50+ languagesConnect every automated and human interaction along the care journey for a complete view of the patient experience.

Healthcare Professionals

Improve the quality of care through structured feedback and targeted actions.

Tourism and Hospitality

Optimize hospitality and tourism services by listening to visitors’ needs.

Retail and Shopping Centers

Transform the shopping experience.

Public Administration

Strengthen public services by addressing community needs.

Automotive

Refine Refine your product lines and customer service.

Events and Entertainment

Create unforgettable experiences.

OUR A.I. AND VOICE TECHNOLOGY PARTNERS

Collect feedbacks from customers, citizens, patients at any time   and in any place.

It is possible to easily apply QR codes by printing signs for the various departments. This way, it is possible to start collecting feedback from tourists quickly and intuitively.

Hardware-less implementation

It is possible to easily apply QR codes to start collecting feedback from any place.

Unified Feedback, Automated Actions

FeedbackCompanion revolutionizes how organizations process customer feedback with its advanced voice-first approach. Customers can provide input effortlessly via short audio messages in over 50 languages, skipping lengthy forms. The system delivers precise summaries, extracts insights, and categorizes key topics for actionable insights.

With seamless integration into third-party systems like ticketing platforms and databases, it enables automated actions such as scheduling follow-ups, creating tasks, or triggering workflows.

Quick to deploy
easy to use

Log-in less, Anonymous and seamlessly accessible via any device with QR scanning, our feedback flow offers an effortless and speedy user experience. Gain comprehensive insights to assess both challenges and successes, empowering your organisation with valuable insights on the feedback provided.

Your clients will be able to provide instant and anonymous feedback on the service by simply leaving a voice message.   

This allows you to directly manage feedback, avoiding its publication on public platforms like Google or Trustpilot.