Adapting City Services
one voice at a time
Transform the way your city’s public services (transportation, sanitation, street maintenance, lighting, water supply, safety etc.) are managed and improved. Traditional approaches to citizen feedback often overwhelm complaint offices with fragmented information, making it harder to identify priorities and respond quickly. Our platform streamlines the entire process, capturing and analyzing feedback instantly, so you can drastically enhance the efficiency of complaint management and fully automate service maintenance operations.
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Capture Real Neighborhood VoicesGo beyond generic surveys. Let residents share their experiences in detail—why a street corner feels unsafe, how reliable the bus schedule truly is, or whether a water fountain’s pressure needs adjustment. By gathering open-ended feedback directly from the community, you gain richer insights that drive more impactful decisions.
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Promote Inclusivity and AccessibilityIdentify the unique challenges faced by residents with different needs. Whether it’s optimizing curb ramps for mobility-impaired individuals or improving signage clarity for multilingual neighborhoods, ensure that everyone’s concerns are heard and addressed.
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Dynamic Resource AllocationLeverage real-time feedback to guide where and when to deploy maintenance crews, upgrade lighting, schedule street cleanups, or improve public transport routes. This proactive, data-driven approach ensures you invest in the right places at the right time—without guesswork or delay.
Feedback management as a fast track to a more responsive, well-maintained city.
Crystal-Clear Insights
into Urban Operations
With the power of Natural Language Processing (NLP), Feedback Companion transforms raw, free-form feedback into a steady stream of actionable intelligence. It uncovers precisely which aspects of city life need attention—be it improving bus shelter designs, refining recycling programs, or making street repairs more targeted.
Automated Topic Identification
FeedbackCompanion extracts key topics from voice feedback, pinpointing main concerns for a focused analysis
Feedback summarization
Amidst the often lengthy audio feedbacks, crucial information can be nestled, our engine processes voice transcriptions to provide a concise summary of pertinent or actionable insights from citizen feedback
Department Routing
Tailored to your organization's structure, our smart engine routes feedback to the most suited department for resolution
ACTION INTEGRATION WITH 300+ APPLICATIONS
Streamlining Complaint Management
Feedback Companion turns what used to be a complicated, time-consuming process into a streamlined and automated workflow. Instead of manual sorting and routing of complaints, every piece of feedback is automatically categorized, summarized, and directed to the correct department—be it the team responsible for pothole repairs, the unit overseeing streetlight maintenance, or the group that handles waste management issues.
This saves valuable time and resources for complaint offices, allowing staff to focus on swift resolution rather than administrative overhead. With instant alerts and synthesized insights, you can address issues faster, solve problems before they escalate, and maintain a higher standard of public service.
Instant Feedback Collection
Gather information seamlessly from multiple sources—from QR codes at bus stops and interactive kiosks to mobile apps and phone lines—capturing details that traditional complaint forms might miss.Real-Time Alerts
Our platform distills common themes from citizen feedback and highlights critical issues. Receive concise bullet-point summaries that guide your teams to act immediately, ensuring no issue slips through the cracks.Multilingual Support
Embrace your city’s cultural and linguistic diversity. Automatic translation capabilities mean every voice is understood, guiding more inclusive policies and ensuring every neighborhood feels represented.
ENTERPRISE
Take complete control of all districts and services with multi-location feedback tracking.
OUR A.I. AND VOICE TECHNOLOGY PARTNERS
Shaping Future Cities through Feedbacks Automation
By continuously adapting to incoming feedback, city officials can automate maintenance schedules, direct staff more efficiently, and ensure that every improvement is backed by genuine community input. This responsive model supports sustainable urban growth, stronger civic engagement, and an ever-increasing quality of life.Informed Decision-Making
Armed with real-time data, every move you make—be it improving roads, upgrading public transport, or enhancing street sanitation—is guided by the actual needs and desires of the people you serve.Shaping Future Experiences
When the system detects new patterns or emerging issues, it can preemptively recommend actions. This proactive approach helps you stay one step ahead, building trust and reliability in the eyes of the public.Adaptive Resource Allocation
No more guesswork in assigning crews, budgeting for repairs, or planning city expansions. Feedback Companion ensures your efforts are always aligned with the most pressing demands, optimizing both efficiency and overall satisfaction.
Monitor multiple districts from a single platform
Oversee various neighborhoods, departments, and services from one central dashboard. Evaluate performance, compare trends across different areas, and adjust strategies as needed. Whether managing a small town or a sprawling metropolis, maintain control with a clear, data-driven perspective.Discover and track trends
Use predefined KPIs or customize your own goals and topics.The system begins tracking within minutes, keeping you informed with real-time trend monitoring. This empowers you to respond promptly to emerging insights, ensuring timely and effective actions.
Discover and track trends
Quick to deploy
easy to use
Accessible via QR codes, phone lines, or online portals, Feedback Companion requires no app installations and no technical hurdles. Citizens can share their experiences in seconds, offering a steady flow of insights that help shape a cleaner, safer, and more vibrant urban environment—one that’s truly responsive to the people who call it home.
SCAN QRCODE
RECORD FEEDBACK
FEEDBACK IS READY!
AI TRANSCRIPT IN TEXT
