Adapting tourism
experiences
one voice at a time
Receive instant, valuable advice for improving service quality and evaluating satisfaction among citizens, clients and staff. Our solution ensures confidential feedback collection and efficiently distills key points, allowing you to implement effective changes swiftly and maintain high satisfaction levels.
01
Capture Visitor SentimentsCollect real-time multi-language feedback to improve visitor satisfaction and tailor experiences.
02
Improve InclusivityIdentify visitor needs and pain points related to accessibility, ensuring your site or city is welcoming to all.
03
Dynamic OfferingAdapt resources and budget in real-time, shaping future visitor experiences and optimizing spending for impactful improvements.
Your fast track to
improving tourism services.
Unlock the secrets to service improvement
Feedback Companion helps you uncover what drives exceptional visitor satisfaction by offering insights into service quality, staff performance, and overall guest experience. Understand which aspects of your services—whether it's customer interaction, guided tours, or facility cleanliness—need attention and improvement.With real-time feedback on pricing, waiting times, and pain points, you can take swift action to enhance service delivery, streamline operations, and ensure your visitors enjoy a seamless, memorable experience every time.
Control the visitor experience in any channel and without the need for expensive hardware
Social and network reviews
Feedback companion is able to combine native feedback from audio sources and messages or web widgets with feedback posted on the major review channels on the web. In this way you can easily monitor hundreds of data-points and digital tracks and obtain important information through our processing algorithm.
Automates customer service and tourism offices
In the fast-paced world of tourism, providing timely, effective customer service is crucial for maintaining high visitor satisfaction. Feedback Companion automates key aspects of customer service and tourism office operations, enabling smoother, more efficient interactions with visitors.
Instant Feedback Collection
Automatically gather visitor feedback from multiple sources: on-site kiosks, mobile apps, and phone audio calls.Real-Time Alerts
the system extracts the most important information and generates summary bullet points of the different topics covered in the customer feedbackMultilingual Support
Automatically detect and translate feedback from tourists in different languages, ensuring every visitor’s voice is heard, regardless of their language. ENTERPRISE
Take complete control of your destination with multi-location feedback tracking.
ACTION INTEGRATION WITH 300+ APPLICATIONS
Cristal Clear insights
on visitor experience
With the power of Natural Language Processing (NLP), Feedback Companion goes beyond simple feedback collection to analyze and understand the deeper meaning behind visitors' words. NLP enables the system to extract key insights and emotions from feedback, turning qualitative data into actionable and measurable KPIs that tourism offices and cultural sites can rely on for decision-making.
Automated Topic Identification
FeedbackCompanion extracts key topics from voice feedback, pinpointing main concerns for a focused analysis
Feedback summarization
Amidst the often lengthy patient feedback, crucial information can be nestled, our engine processes voice transcriptions to provide a concise summary of pertinent or actionable insights from patient feedback
Department Routing
Tailored to your organization's structure, our smart engine routes feedback to the most suited department for resolution
OUR A.I. AND VOICE TECHNOLOGY PARTNERS
Shaping Future Experiences with Adaptive Resources
Feedback Companion's Dynamic Offering feature empowers tourism offices, cultural sites, and museums to allocate resources, personnel, and budget in ways that continuously enhance the visitor experience.By leveraging real-time data and feedback, organizations can dynamically adapt their offerings based on visitor needs and preferences, ensuring that each investment drives meaningful improvements.
The feedback and ideas collected also become a foundation for shaping the environment, planning the city, or developing entire regions, offering valuable insights that guide both immediate actions and long-term strategies for sustainable growth.
Informed Decision-Making
With data-driven insights, you can justify budget spending on new projects and innovations. Whether it's introducing new technology, enhancing visitor amenities, or organizing special events, Dynamic Offering ensures every decision is backed by visitor demand and operational need.Shaping Future Experiences
The system continuously analyzes visitor feedback to anticipate future trends and preferences. This forward-looking approach allows you to proactively design experiences that resonate with visitors, making your destination more attractive and competitive in the long run.Adaptive Resource Allocation
Real-time feedback helps you identify which exhibits, services, or events require additional staffing, resources, or budget. This enables you to reallocate personnel where they are needed most, improving efficiency and visitor satisfaction.
Monitor multiple sites
With Feedback Companion, you can effortlessly monitor feedback and performance across multiple tourism sites or cultural locations from a single platform. Gain real-time insights into visitor experiences at each location, and choose to view either aggregated data for an overview of all sites or split statistics to focus on individual locations.This flexibility allows you to compare performance metrics, identify areas for improvement, and optimize operations across various sites. Whether you're overseeing museums, historical landmarks, or city-wide events, stay informed and in control with comprehensive multi-site monitoring tailored to your needs.
Discover and track trends
Use predefined KPIs or customize your own goals and topics.The system begins tracking within minutes, keeping you informed with real-time trend monitoring. This empowers you to respond promptly to emerging insights, ensuring timely and effective actions.
Discover and track trends
Quick to deploy
easy to use
Seamlessly accessible through QR codes on any device, without the need for app installations, Feedback Companion provides a frictionless way for tourists to share their experiences. In a matter of seconds, visitors can leave instant, anonymous feedback, even via voice message, without interrupting their journey or requiring extra steps.
SCAN QRCODE
RECORD FEEDBACK
FEEDBACK IS READY!
AI TRANSCRIPT IN TEXT
