Companies that lead in customer experience achieve more than double the revenue growth compared to those that lag.
McKinsey 2021
After implementing a comprehensive citizen experience strategy and increasing NPS score from 6.5 to 8.3 we have recorded 45% reduction of service interaction time and costs.
Singapore's GovDigital Services
Addressing customer feedback can lead to a 75% reduction in customer churn rates.
McKinsey 03/2023