Natural Language Processing

With our advanced NLP and rapid inference technology, we can analyze patient feedback in mere seconds extracting valuable insights.

5D

processing

technology

We refer to it as 5D Processing, a proprietary methodology that enables the manipulation of text transcribed from audio with the most efficient strategy by using the best AI technology on the market.

By analysing multiple dimensions and leveraging specialised classifiers, it extracts all relevant information that can be utilised to optimise performance and enhance service delivery.

OUR A.I. AND VOICE TECHNOLOGY PARTNERS

Collect feedbacks from customers, citizens, patients at any time   and in any place.

Collecting feedback is simple. You can receive calls, texts and messages, or use pre-printed QR codes. It's quick and intuitive. Feedback Companion can also import and monitor reviews from platform like Google, Trustpilot, TripAdvisor, Booking.com

Hardware-less implementation

It is possible to easily apply QR codes to start collecting feedback from any place.

Up to 90% sentiment trend accuracyGain precise insights into customer emotions and trends with state-of-the-art sentiment analysis, ensuring highly reliable results to guide your decisions.

5 seconds follow-up questions generationEngage in real-time by generating context-aware follow-up questions in just 5 seconds, streamlining conversations and improving response quality.

Processing of 50+ languagesConnect every automated and human interaction along the care journey for a complete view of the patient experience.

How does it work

The flow begins with audio transcription, where speech is converted into text using advanced speech recognition algorithms. This text undergoes preprocessing, involving tokenization, normalization, and noise removal to prepare it for deeper analysis. Once cleaned, the system applies syntax parsing, leveraging part-of-speech tagging and dependency parsing to understand the grammatical structure and identify key relationships, such as subjects, actions, and objects within the feedback.

The next phase focuses on semantic analysis to extract meaning and context and then the system proceed to Named Entity Recognition (NER), identifies critical elements like names, issues, or locations mentioned in the feedback, while sentiment analysis gauges the emotional tone, highlighting positive, negative, or neutral sentiments.

FeedbackCompanion then uses topic modeling to cluster related feedback points, enabling efficient categorization and aggregation across multiple channels, including voice messages, text input, and third-party platforms like WhatsApp.The system doesn’t stop at analysis; it integrates automation to drive actions. For instance, critical feedback containing security or compliance issues is flagged and routed to supervisors in real time. Feedback is also categorized and mapped to organizational departments based on predefined rules and AI-driven recommendations. Through seamless integration with third-party systems like ticketing tools and databases, FeedbackCompanion automates follow-ups, schedules tasks, and triggers workflows directly, ensuring that no issue is overlooked.

Unified Feedback, Automated Actions

FeedbackCompanion revolutionizes how organizations process customer feedback with its advanced voice-first approach. Customers can provide input effortlessly via short audio messages in over 50 languages, skipping lengthy forms. The system delivers precise summaries, extracts insights, and categorizes key topics for actionable insights.

With seamless integration into third-party systems like ticketing platforms and databases, it enables automated actions such as scheduling follow-ups, creating tasks, or triggering workflows.

Quick to deploy
easy to use

Log-in less, Anonymous and seamlessly accessible via any device with QR scanning, our feedback flow offers an effortless and speedy user experience. Gain comprehensive insights to assess both challenges and successes, empowering your organisation with valuable insights on the feedback provided.

Your clients will be able to provide instant and anonymous feedback on the service by simply leaving a voice message.   

This allows you to directly manage feedback, avoiding its publication on public platforms like Google or Trustpilot.